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Quality is our #1 goal. If a pearl does not meet our strict quality
control standards, we will not sell it.
Our company strives to find the finest quality pearls, always
selling them to you for the lowest possible price; often up to
80% off of retail. We back all of our sales with a 100% satisfaction
guarantee. If, for ANY reason, you are not completely satisfied
with your purchase, we will promptly and cheerfully give you a
refund*.
We want you to be satisfied with your purchase. If you have any
questions, please let us know. It is our policy to do everything
we can to make our customers happy. We strive for 100% satisfaction.
Your input is valuable.
You may return an item for refund* or replacement within 60 days
of the shipment date. Shipping and handling charges are non-refundable.
When you return an item, please indicate the reason for the return.
You may want to insure your return; we cannot be responsible for
lost or misdirected returns. If you paid for your order by credit
card, a credit will be issued and will appear on your billing
statement.
Send all returns to:
TPO
PO Box 126
Woodland, WA 98674
If you are sending the return via UPS or FedEx, send it to our
physical address:
TPO
3191 Green Mt Rd
Kalama, WA 98625
For more information visit our Contact Us
page. We respond quickly to all inquiries.
*Refund Deductions:
- We do not refund shipping charges (our cost for postage).
- Most items come with a tag. A 5% Restocking fee will be assessed if the tag is removed. (Earrings are an exception as they normally do not come with tags.)
- A 12% Restocking fee will be assessed ONLY if item was purchased from our monthly “Sale Page”, as indicated on top of that special “Sale Page”.
- Jewelry must be returned in its original condition and in its original presentation box.
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